Quotes

Unrecognized delays can also lead to instability and breakdown, especially when they are long. Adjusting the shower temperature, for instance, is much harder when there is a ten-second delay before the water temperature adjusts, then when the delay takes only a second or two. During that ten seconds after you turn up the heat, the water remains cold. You receive no response to your action; so you perceive that your act has had no effect. When the hot water finally arrives, a 190-degree water gusher erupts from the faucet. You jump out and turn it back; and, after a delay, it's frigid again. On and on you go, through the balancing loop process. Each cycle of adjustments compensates somewhat for the cycle before. A diagram would look like this: [diagram omitted] The more aggressive you are in your behavior--the more drastically you turn the knobs--the longer it will take to reach the right temperature. That's one of the lessons of balancing loops with delays: that aggressive action often produces exactly the opposite of what is intended. It produces instability and oscillation, instead of moving you more quickly toward your goal.

Peter Senge, The Fifth Discipline p 90-91

tags: Change Change × Systems Systems ×