It's easier to hire nice people and train them about cars than to teach someone to be nice.
permalink source: Randy Haynes Service Manager Fred Brown Mazda BMW ... Bryan, TexasSurround yourself with the best people you can find, delegate authority, and don't interfere.
permalink source: Ronald ReaganI don't have a job description--if you need one you're not the right man for the job. There are three rules: 1) Don't do anything illegal 2) Don't do anything stupid 3) Don't embarass me
permalink source: Charles Hackett to Paul DrostYou should remove people who you have to micromanage or micromotivate.
permalink source: Mike Amiot at CMC DXAR Conf 2004 in Atlanta[David] Ogilvy placed one of those Russian dolls in front of each director's chair. "That's you," he told the directors. "Open it." So they opened he doll, and found a smaller one inside. They opened that and found another and another. Inside the smallest doll was a note from Ogilvy, which said: "If you always hire people who are smaller than you, we shall become a company of dwarfs. If, on the other hand, you always hire people who are bigger than you are, we shall become a company of giants."
permalink source: Mark McCormack, What They Still Don't Teach You At Harvard Business School, 112