I.T. DEPARTMENT COMPUTER PROBLEM SELF-REPORT FORM
1. Describe your problem: __________
2. Now, describe your problem accurately: ______
3. Speculate wildly about the cause of the problem: ___
4. Problem Severity:
A. Minor_ B. Minor C. Minor D. Trivial
5. Nature of the problem:
A. Locked Up B. Frozen C. Hung D. Shot
6. Is your computer plugged in? Yes No
7. Is it turned on? Yes No
8. Have you tried to fix it yourself? Yes No
9. Have you made it worse? Yes
10. Have you read the manual? Yes No
11. Are you sure you've read the manual? Yes No
12. Are you absolutely certain you've read the manual? No
13. Do you think you understood it? Yes No
14. If Yes,' then why can't you fix the problem yourself?____nothing,' explain why you were logged in: ______
15. What were you doing with your computer at the time the problem occurred?
__________
16. If
17. Are you sure you aren't imagining the problem? Yes_ No_
Anonymous
tags: Computers Computers ×